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This is a re-advertisement. Previous candidates for this role need not apply.
Product Managers are responsible for the development and continuous improvement of products within the portfolio spanning very significant areas of university operations or services.
The roles provide strategic leadership for the vision, ongoing development, and innovation of significant products and/or platforms, driving the definition, design, prioritisation, planning and execution of products/platforms, and developments throughout the product lifecycle. The roles provide senior matrix management to design, delivery, and development teams, and will influence stakeholders at all levels to ensure customer needs and University strategic goals are met.
Post holders are responsible for driving forward a ‘digital first’ approach, championing the use of technology, transformative practices, and a culture of continuous improvement to achieve service excellence. They will provide strategic leadership and oversee the end-to-end product lifecycle management, from competitive analysis, research and customer/user engagement to discovery, business case, design, implementation, and ongoing performance management and continuous improvement. They will champion the customer voice in product/service development to ensure their needs are central to prioritisation and decision-making.
For informal enquiries, please contact Chris Wood (Chris.wood@warwick.ac.uk).
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
You will be an energised, enthusiastic individual.
A natural communicator and leader, highly organised and self-disciplined. With the ability to inspire and enthuse.
With a searing focus on customer service and customer care. An eye for detail and the ability to make complex and difficult decisions when working under pressure.
You will have a natural flair for working at tempo and being able to switch dynamically from one disparate technology platform/subject or Product area to another. Flexibility and diplomacy skills are key.
Staying calm under pressure and the ability to be objective and independent when needed. Also looking to understand colleagues and stakeholder’s perspectives and views. You must be able to contextualise and operate in a clear, logical, and dispassionate way when appropriate.
Data will drive much of your decision-making process, a keen analytical brain with an ability to spot trends and patterns and focus attention on key Service Improvement Initiatives will be vital. The ability to delegate, trust and empower your staff will be a crucial part of your role, maximising their skillset, emphasising their strengths and building a strong and dynamic team ethic and working environment.
For further information regarding the skills required for this role please see the personal specification section of the attached job description.
With the growing need to operate in an increasingly agile, digital-first environment, we need to be able to quickly assess risk and seize opportunity. This means, for the University, we need to be able to leverage digital capabilities to drive engagement, efficiency and capability across the institution.
The Information and Digital Group (IDG) is to be the trusted partner delivering innovative and effective digital services and solutions that empower our students, academics, research communities and staff to maximise their potential and achieve excellence.
IDG has four core missions:
In order for us to deliver on this vision and strategy we need to build the right behaviours, skills and capabilities.
We want to bring the very best people into IDG to realise these missions and join us on this journey.
As part of IDG, I&O is responsible for ensuring the delivery of reliable, performant, and efficient technology and services to underpin the University’s strategic outcomes for teaching, research and administration. This includes the development and maintenance of IT systems, networks and hardware ensuring they are performant to agreed SLAs and delivering high availability.
I&O also develops and implements IT infrastructure and operations strategies for the University, aligning them with objectives and industry best practices. They oversee the University's IT infrastructure, ensuring efficient and secure operations, while managing relationships with third-party vendors and service providers to meet agreed-upon agreements.
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.
You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
*QS World University Rankings 2024
** Research Excellence Framework 2021
To find out more about us visit our website.
To apply please complete your essential personal details and attach a CV and cover letter by 11.55pm on the closing date of 20th March 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet the essential and desirable criteria for this post.
To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team.
The interviews will be held on a date to be confirmed.
We will provide you with a great range of benefits, which include an attractive pension scheme, 30 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here.
We are proud to say that we are a Living Wage employer.
If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Disclosure & Barring Service (DBS)
The University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against anyone who makes a Disclosure relating to a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.
This opportunity is closed to applications.
