Case Manager (111707-0626)

Informal Queries

• For informal queries about the role, please contact Sue Horner (Head of Case Management) at Sue.horner@warwick.ac.uk. 

Flexible Working 

• We will consider applications for employment on a part-time or other flexible working basis (e.g. job share), despite the position being advertised as full-time.

Join the People team at an exciting time to help shape and influence our newly formed Case Management Team. With the opportunity to work on challenging and meaningful cases you will play a key role in delivering fair, consistent and high-quality outcomes across the institution. 

You’ll be responsible for leading and managing a portfolio of complex and sensitive casework, including high-risk and contentious matters such as serious misconduct, grievance, discrimination and safeguarding cases.  

There will be a particular focus on quality assurance, coaching and developing Case Advisers, and ensuring high standards of documentation, risk assessment and decision-making.  

You will work collaboratively with colleagues across People Partnering, Legal and senior stakeholders to ensure fair, balanced and timely outcomes.  

This role is critical in strengthening capability across the Case Management team and delivering a professional, trusted service across the organisation. 

Some exposure to highly sensitive and complex situations is expected as part of the role. 

In this role, your days will be varied, offering lots of opportunity to influence, lead and develop others. 

This position would suit an experienced, confident and resilient employee relations professional, with strong professional judgement and the ability to operate effectively in complex and sensitive situations. 

You will have excellent communication skills and, whilst often working independently, will bring a collaborative and supportive approach—recognising the importance of consistency and shared practice across a team. 

You should have strong organisational and analytical skills, with the ability to manage a varied caseload, prioritise effectively and maintain high standards of quality and compliance. 

You will need to be comfortable working with senior stakeholders and trade unions, have a keen eye for detail, and be committed to delivering fair, balanced and outcome-focused case management. 

For details on the experience and skills required, please refer to the job description attached as a PDF below.

This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward. 

You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders.   

The team are dedicated to enabling colleagues within the institution to achieve their maximum potential and deliver the University’s three pillars: excellence, financial sustainability and rankings and reputation.  

We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**

Find out more about us at warwick.ac.uk/about/.

* World University Ranking 2026, Complete University Guide 2026

** Research Excellence Framework 2021

CLOSING DEADLINE: Thursday 18th June 2026 at 11:55pm (UK Time)

To apply, please click APPLY below and submit your application by the closing deadline. 

You will be asked to include a CV and cover letter. Within these documents, please:

1. Outline your employment and education history (including your most recent employment).

2. Outline the reasons for your interest in this position.

3. Demonstrate how you meet the requirements of the role with clear reference to each of the essential and desirable criteria in the Job Description (PDF attached below).

• Interview Date: 22nd and 23rd June 2026 
• Start Date: 1st July 2026

Applications must be submitted by the closing deadline -- you will not be able to submit an application form even if you opened it before the stated deadline. Only applications submitted through our Careers Portal will be considered.

You are welcome to include any careers breaks you may have taken (e.g. parental/caring/long-term sick leave).

Please note that if you do not evidence the essential criteria, the hiring panel may not be able to shortlist your application. For guidance on how to format a cover letter, see here.

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 30 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. For more information, see here.

We are proud to be a Living Wage employer.