Staff and Family Property Assistant (22304-1025)

For informal enquiries, please contact Tina Maisuria (Staff & Family Property Manager) at Tina.maisuria@warwick.ac.uk.

We are looking for a Staff & Family Property Assistant to join the Warwick Accommodation/Campus Cleaning Services team within the Estates Department.  

The role requires you to work with a small team of assistants to provide effective and efficient customer service to tenants of staff and family properties across the University campus.   

This includes Responding to requests and/or complaints from tenants, general administrative work, financial administration, arranging and monitoring property repairs, carrying out mid-term tenancy inspections, assisting with assessments of each property and general maintenance and refurbishment, ensuring health and safety is maintained across all properties and controlling and issuing stock for properties.   

This is a full-time position, fixed term for 1 year.  The hours of work will be 9am - 5pm Mon-Thurs and 9am- 4pm Fridays.  This is a 5 days over 7 position which means on occasionally you may be requested to work weekends and very occasionally evenings.  

Flexible Working

• We will consider applications for employment on a part-time or other flexible working basis (e.g. job share), despite the position being advertised as full-time.

We are looking for a candidate who has good customer service and administrative experience.  

You should have good IT Skills and be confident with Microsoft Word, Outlook, and Excel. You should have a friendly and approachable manner.  

Basic knowledge of current housing Legislation and regulations is desirable.  

You will need to be a good team player, who works well with others and is keen to provide excellent customer service for our students, staff, and visitors to the University. 

You should also be able to work under your own initiative to tight deadlines. 

It is essential that you are in Possession of a full UK or EU equivalent license, which has been in force for at least 1 year, and has no serious driving convictions (any period of disqualification must have expired by at least 1 year. 

For details on the experience and skills required, please refer to the job description attached as a PDF below.

We are a world-leading research-intensive university founded in 1965. We are ranked 67th in the world and 10th in the UK. 92% of our research is rated world-leading or internationally excellent.*

Find out more about us on our website.

* QS World University Rankings 2024, Research Excellence Framework 2021

CLOSING DEADLINE: Wednesday 19th November 2025 at 23:55 (GMT)

To apply, please click "Apply" below and submit an application form by the closing deadline. You will be asked to include a CV and a cover letter.

Your CV should include:

• Your education and employment history (including your most recent employment).
• Any other relevant experience (e.g. volunteering, extracurricular, etc.).

Your cover letter should explain:

• Your motivations for applying to the role.
• Using examples, how you meet the essential and desirable criteria detailed in the job description (PDF attached below).

All essential criteria must be met by candidates who are invited to interview.

For guidance on writing a cover letter, see here.

• Interview Date: To be confirmed
• Start Date: To be confirmed

Please note application forms must be submitted before the stated deadline - you will not be able to submit after 23:55 (even if you opened the form earlier). Only applications submitted via our official careers portal (warwick-careers.tal.net) will be considered.

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.

We are proud to be a Living Wage employer.

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

Find out more about our Social Inclusion work at Warwick.

We are also one of the six founder institutions of the EUTOPIA European University Alliance.

Safeguarding & DBS

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.