Customer Service Assistant (104643-0925)

For informal enquiries, please contact Pippa Collins (Customer Service Manager) at Pippa.Collins@warwick.ac.uk. 

Warwick Accommodation requires a Customer Service Assistant to support the Customer Services team and provide administrative support to the Customer Services Manager.

Hours will be 18 hours per week (working 5 days over 7 on approximately 6 occasions per year to support the University Open Days). The flexibility to work extra hours if required would be desirable during very busy periods.

This is an excellent opportunity for someone with good organisational and administration skills who would like to work closely with our Student Customers.

The post is currently vacant, and you would preferably be available to start as soon as possible.

For details on the experience and skills required, please refer to the job description attached as a PDF below.

We are a world-leading research-intensive university founded in 1965. We are ranked 67th in the world and 10th in the UK. 92% of our research is rated world-leading or internationally excellent.*

Find out more about us on our website.

* QS World University Rankings 2024, Research Excellence Framework 2021

CLOSING DEADLINE: Monday 27th October 2025 at 23:55 (BST)

To apply, please click "Apply" below and submit an application form by the closing deadline. You will be asked to include a CV and a cover letter.

Your CV should include:

• Your education and employment history (including your most recent employment).
• Any other relevant experience (e.g. volunteering, extracurricular, etc.).

Your cover letter should explain:

• Your motivations for applying to the role.
• Using examples, how you meet the essential and desirable criteria detailed in the job description (PDF attached below).

All essential criteria must be met by candidates who are invited to interview.

For guidance on writing a cover letter, see here. 

• Interview Date: TBC
• Start Date: ASAP

Please note application forms must be submitted before the stated deadline - you will not be able to submit after 23:55 (even if you opened the form earlier). Only applications submitted via our official careers portal (warwick-careers.tal.net) will be considered.

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.

We are proud to be a Living Wage employer.

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

Find out more about our Social Inclusion work at Warwick.

We are also one of the six founder institutions of the EUTOPIA European University Alliance.

Safeguarding & DBS

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.