Programme Manager (Masters Programmes) (110356-0325)

For informal enquiries, please contact Louise Bullock, Operations Director (Masters), at Louise.Bullock@wbs.ac.uk 

Are you passionate about student experience? Do you have experience in change management? Are you able to interpret policies and data? Do you have the skill to effectively communicate to a wide range of stakeholders?

In this busy and varied role, you will be working within the Masters Portfolio, which delivers postgraduate level education to full- and part-time learners, both face to face and online to over 3,500 students. Providing leadership of a programme team to ensure an outstanding student experience and seamless stakeholder interactions.

You will collaborate with a wide range of stakeholders such as; Senior Management, Programme Teams, Academic colleagues and other groups and departments within WBS and the wider university.

You will have previous experience in higher education administration or a quality role, and an in-depth understanding of the role of both quality assurance and quality enhancement in higher education. You will be able to take a flexible approach to managing a complex workload. You will be at ease working in a fast-paced, changing environment, being able to demonstrate flexibility and the ability to work in a matrix organisational context.

The role will be primarily based at the Warwick campus, but will also involve occasional travel to our London base in the Shard, as well as some international travel. There will also be occasional evening and weekend hours by prior arrangement. Therefore, ability to work flexible hours is required.

We are seeking to appoint a Programmes Manager on a full time, permanent basis with experience of providing front line support to students and managing and organising course delivery. The successful applicant will play a pivotal role in managing our online taught programmes and ensuring an excellent service experience for students.

The ideal candidate should demonstrate the following qualities:

• Significant appropriate programme management and student support experience gained within a complex organisation structure
• Strong interpersonal and communication skills, and the ability to handle student enquiries and concerns in a friendly, calm and approachable manner.
• Proven organisational skills, including ability to manage multiple projects simultaneously.
• Empathy with customers’ needs and who always puts their customers first.
• Leadership skills with ability of drive efficiency and change.

Previous experience working with part-time and/or distance learners would be advantageous.

This is an excellent opportunity to progress your career with a dynamic and innovative organisation, and to contribute to the overall customer and student experience at the University.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.

We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly – view all of our rankings here.

However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career.

Our vision

Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. This vision is supported by our three-fold mission:

1. To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management
2. To provide a transformational learning experience, enabling our stakeholders to realise their full potential
3. To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.

Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.

• Change Makers see the bigger picture. Thinking beyond themselves and their environment, they’re open to other viewpoints and consider the ripple effect of what they do on a personal, social, and commercial level. They’re driven by having the biggest positive impact and a focus on the greater good.
• Change Makers challenge the norm. Challenging the status quo and not just accepting things at face value is when real impact and change can be delivered.
• Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.

Our CORE values

• We challenge, we embrace different perspectives, and we think creatively to build our future.
• We’re open to different perspectives, talking to stakeholders, listening to feedback, embracing change and pushing forward for the better.
• We’re not satisfied with standing still, and never stop looking for ways to improve. Constantly evaluating, we don’t stop when we’ve achieved one thing; we use all of our initiative, drive and resourcefulness to achieve more.
• At a world class university and a globally recognised business school, excellence is a given. There are no half measures at WBS.

Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**. 

You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

*QS World University Rankings 2024

** Research Excellence Framework 2021

To find out more about us visit our website.

CLOSING DATE: Monday 26th May 2025 at 11.55pm (BST)

To apply, please click ‘Apply’ below and submit an application form by the closing date. Please plan for any potential delays as you will not be able to submit an application past this deadline (even if you opened the form at, say, 11.30pm).

Please attach a CV and cover letter.

Your CV should include your most recent employment experience, any other relevant experience, and education history.

Your cover letter must detail how you meet each of the essential criteria found in the Job Description document below (desirable criteria too, where possible).

Please see here for guidance on writing a cover letter. We highly recommend using individual criteria as headers and giving examples below, though you are free to format the letter as you wish.

To streamline our hiring processes, we can only accept applications via our official website, warwick-careers.tal.net.

Interview Date: To be confirmed

Start Date: To be confirmed

We will provide you with a great range of benefits, which include an attractive pension scheme, 30 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. 

We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here. 

We are proud to say that we are a Living Wage employer.

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment.  We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued.  Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. 

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here. 

The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance. 

Disclosure & Barring Service (DBS)

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with. 

In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).

We expect all employees, volunteers, and partners to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.