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For informal enquiries, please contact Dean Hughes (Head of Service Transition) Dean.hughes@warwick.ac.uk
As a Service Architect, you will play a pivotal role in shaping the IT service landscape of our organization. This role offers a unique opportunity to lead the design and implementation of a comprehensive IT service architectures that align with our strategic goals and enhance our operational efficiency.
The chance to work in a dynamic environment where your contributions will have a significant impact. You will be given the autonomy to innovate and drive change. This position offers a blend of strategic and hands-on responsibilities, allowing you to develop and implement solutions that make a real difference.
You will be joining a team of dedicated professionals who are passionate about delivering excellence in IT services.
Choosing this role means you will be at the forefront of IT service management, contributing to the success of our organization and advancing your career in a meaningful way.
A successful candidate for the Service Architect position will possess a strong understanding of IT Service Management principles and practices. You should have in-depth experience with the ITIL framework and a proven track record in designing and implementing service architectures. Your analytical skills are exceptional, allowing you to translate complex business requirements into efficient and scalable IT services.
We are looking for someone who is a strategic thinker, able to see the big picture, and also has a keen eye for detail. You should be a strong communicator, capable of articulating ideas clearly and persuasively to stakeholders at all levels. Collaboration is key in this role, so you should be adept at working within cross-functional teams and fostering positive relationships.
Furthermore, a successful candidate will be highly adaptable and open to innovation, always looking for ways to improve processes and services. You should have a proactive attitude, demonstrating initiative and a desire to drive continuous improvement.
For further information regarding the skills required for this role please see the personal specification section of the attached job description.
With the growing need to operate in an increasingly agile, digital-first environment, we need to be able to quickly assess risk and seize opportunity. This means, for the University, we need to be able to leverage digital capabilities to drive engagement, efficiency and capability across the institution. The Information and Digital Group (IDG) is to be the trusted partner delivering innovative and effective digital services and solutions that empower our students, academics, research communities and staff to maximise their potential and achieve excellence. IDG has four core missions:
Digital first culture – by developing a strong digital first culture, the University will stay ahead in today's ever-evolving world. Innovative digital library - we will revolutionise the academic experience by providing a dynamic and cutting-edge digital library that empowers students, staff, and researchers with the latest technologies and resources. Amplify and accelerate data innovation - our cutting-edge data analytics capabilities will revolutionise the way we approach education. Perfecting the digital twin - digital twin technology will facilitate remote learning and collaboration, allowing researchers from around the world to connect and work together on projects, revolutionising the way students learn and gain practical experience and transforming our operation model that will enable an innovative and immersive learning experience for all.
For us to deliver on this vision and strategy we need to build the right behaviours, skills and capabilities. We want to bring the very best people into IDG to realise these missions and join us on this journey. As part of IDG, I&O is responsible for ensuring the delivery of reliable, performant, and efficient technology and services to underpin the University’s strategic outcomes for teaching, research and administration. This includes the development and maintenance of IT systems, networks and hardware ensuring they are performant to agreed SLAs and delivering high availability. I&O also develops and implements IT infrastructure and operations strategies for the University, aligning them with objectives and industry best practices. They oversee the University's IT infrastructure, ensuring efficient and secure operations, while managing relationships with third-party vendors and service providers to meet agreed-upon agreements.
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.
You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
*QS World University Rankings 2024
** Research Excellence Framework 2021
To find out more about us visit our website.
CLOSING DATE: Wednesday 28th May 2025 at 23:55 (BST)
To apply, please click ‘Apply’ below and submit an application form by the closing date.
Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30).
You will have to attach a CV and a cover letter.
Please see here for guidance on writing a cover letter. We highly recommend using individual criteria as headers and explaining below, using examples, how you meet the criterion, though you are free to format the letter as you wish.
To streamline our hiring processes, we can only accept applications submitted via our official careers webpage, warwick-careers.tal.net.
We will provide you with a great range of benefits, which include an attractive pension scheme, 30 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here.
We are proud to say that we are a Living Wage employer.
If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. Further information on all of the University's Awards and Accreditations can be found here. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Disclosure & Barring Service (DBS)
The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.
In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).
We expect all employees, volunteers, and partners to share our commitment to safeguarding.
Rehabilitation of Ex-Offenders
The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.
This opportunity is closed to applications.
