Front of House Coordinator (111660-0526)

Informal Queries

• For informal queries, please contact Daniela Pardal, Commercial Recruitment Consultant, at Daniela.Pardal@warwick.ac.uk.

Warwick Sport is seeking a Front of House Coordinator to lead the day-to-day operation of reception and entry control points at the Sports & Wellness Hub and Tennis Centre.

You’ll ensure an exceptional customer experience for members, students, staff, and visitors while maintaining high operational standards and compliance.

Key Responsibilities

• Deliver outstanding customer service and resolve complex enquiries or complaints.
• Supervise and coordinate Front of House teams, including rota planning and daily briefings.
• Support recruitment, training, and performance development of staff.
• Oversee reception operations, booking systems, cash handling, and membership administration.
• Ensure compliance with health and safety, safeguarding, and data protection policies.
• Maintain accurate records of incidents, maintenance issues, and operational logs.
• Monitor facility usage and contribute to service improvements.
• Manage stock for retail lines and ensure financial procedures are followed.
• Produce reports to support management decision-making and customer engagement initiatives.

You will have:

• Experience supervising or coordinating a customer service team.
• Background in leisure, sport, or hospitality environments.
• Strong organisational and problem-solving skills with rota planning experience.
• Excellent communication and interpersonal skills.
• Competent in IT systems, membership, booking, or CRM platforms.
• Cash handling and payment reconciliation experience.
• Flexible to work shifts, including weekends and bank holidays.

Desirable:

• First Aid at Work qualification.
• Customer service or operational management qualification.

For details on the experience and skills required, please refer to the job description attached as a PDF below.

The University of Warwick has endorsed a new strategy for Active Wellness and Sport, re-shaping our Mission to ‘provide access, opportunities and experiences that inspire and enable everyone to reach their potential’.

We set and exceed high standards, supporting people every step of the way and look forward to applications from anyone interested to be part of this journey.

We are a world-leading research-intensive university founded in 1965. We are ranked 106th in the world and 8th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**

Find out more about us at warwick.ac.uk/about/.

* World University Ranking 2024, Guardian University Guide 2025

** Research Excellence Framework 2021

CLOSING DEADLINE: Tuesday 2nd June 2026 at 11:55pm (UK Time)

To apply, please follow the link below:

• Front of House Coordinator | Uniperms

We recommend following the below guidance to best support your application:

• Review the Job Description, Person Specification, Job Pack and information listed on the University of Warwick’s advert page.
• Consider all the different types of roles you have had or work that you have done to support your application.
• For the essential criterion, it would be helpful to provide evidence/an example of what you have done that demonstrates that you have the experience, skills or knowledge we are looking for.
• Remember to tell us why you want to work for Warwick Sport. Look at our website to make sure that you understand the range, scope and scale of our work. Explore our context. 
• Ask a friend/colleague to review your application and to check that you have provided examples and told the best story of your career to date and your ambitions in this role and the future.

Interview Date: 15th June 2026

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.

We are proud to be a Living Wage employer.

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

Find out more about our Social Inclusion work at Warwick.

Find out more about our awards and accreditations.

We are also one of the six founder institutions of the EUTOPIA European University Alliance.

Safeguarding & DBS

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.