Ticketing & Reception Assistant (111062-1125)

For informal enquiries, please contact Jonathan Fogarty at jonathan.fogarty@warwick.ac.uk

Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.

We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us.

We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.

Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.

The box office is Warwick Arts Centre’s ticketing, visitor welcome and reception hub and the team supports the delivery of the visitor experience strategy. The role:

• Delivers a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors
• Delivers a visible and warm welcome providing an excellent visitor experience at all times
• Supports and assists with CRM maintenance and administration
• Proactively collaborates with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission.

This is an exciting opportunity for a candidate with a passion for systems and sales who thrives on helping people. Candidates will be proactive and good problem solvers, keen to support positive change.

This post will sit within the Ticketing & Reception team and report to the Deputy Ticketing & Reception Managers and Ticketing & Reception Manager.

Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, predominantly afternoon and evening work with mornings also. We operate across 363 days a year so our team do work over holiday periods.

For details on the experience and skills required, please refer to the job description attached as a PDF below.

Warwick Arts Centre is the largest multi art form arts centre outside London, presenting events, activities, films and exhibitions to over 200,000 people every year.

We are one of the region’s leading learning, visual arts, cinema and performing arts venues. We work with exceptional artists and creatives from the city, region and globally delivering a programme that reflects our local and global context. As an arts centre on a university campus our ambition is to develop programmes which speak to and reach our audiences on campus, in the city of Coventry and the wider region. Our city is one of the most ethnically diverse and youngest in Europe our goal is to reflect this through our work and the people we employ.

Vision and Values

When we re-opened our new building in 2021 a new brand positioning was developed with a focus on forming a better bridge between arts and the community and also highlighting the venue as a melting pot of different people and ideas:

More information can be found on our website

Our commitment to equality

Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment.  We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued.  Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. As part of our commitment to increasing the diversity of staff within the Arts Centre we are particularly keen to encourage applications from people from groups that are

Warwick Arts Centre is a department of the University of Warwick, and the successful candidate will be employed by the University of Warwick.

*Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities.'

We are a world-leading research-intensive university founded in 1965. We are ranked 106th in the world and 8th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**

Find out more about us at warwick.ac.uk/about/.

* World University Ranking 2024, Guardian University Guide 2025

** Research Excellence Framework 2021

CLOSING DEADLINE: Sunday 4th January 2026 at 11:55pm (UK Time)

To apply, please click HERE and submit an application form by the closing deadline. You will be asked to include a CV and a cover letter.

Please ensure your application includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet the essential and desirable criteria for this post.  

Your CV should include:

• Your education and employment history (including your most recent employment).
• Any other relevant experience (e.g. volunteering, extracurricular, etc.).

Your cover letter should explain:

• Your motivations for applying to the role.
• Using examples, how you meet the essential and desirable criteria detailed in the job description (PDF attached below).
• Remember to tell us why you want to work for Warwick Arts Centre. So, do your research. Look at our website to make sure that you understand the range, scope and scale of our work. Explore our context. Our role in the city of Coventry is very important to us so make sure you understand the demographics and have a view on what that means or should mean for us and our work with audiences.

All essential criteria must be met by candidates who are invited to interview.

For guidance on writing a cover letter, see here. 

• Interview Date: To be confirmed
• Start Date: To be confirmed

Please note application forms must be submitted before the stated deadline - you will not be able to submit after 23:55 (even if you opened the form earlier). Only applications submitted via our official careers portal (warwick-careers.tal.net) will be considered.

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.

We are proud to be a Living Wage employer.

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

Find out more about our Social Inclusion work at Warwick.

We are also one of the six founder institutions of the EUTOPIA European University Alliance.

Safeguarding & DBS

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.