Student Support Officer (106488-1025)

For informal enquiries, please contact Samuel Thompson (Programmes Administrator) at samuel.j.thompson@warwick.ac.uk.

The Department of Statistics has a fantastic opportunity for a Student Support Officer to join our team and help us create a vibrant student experience.

This is an exciting time to join the support team as we expand our team to accommodate increasing student numbers and implement departmental and university wide initiatives in the pursuit of service excellence.

You should be educated to at least A-level standard with excellent communication, administration and IT skills, and a strong customer service ethos.

You will be a highly organised team player and have the ability to juggle a varied and demanding workload, proactively working to deadlines.

You will also need to have a head for figures and great attention to detail, as the role will involve processing student marks, upkeep of student records, as well as working to improve the student experience. (Some occasional weekend work may be required).

You will enjoy interacting with a wide variety of people and take pride in providing high quality front-line support. If you are passionate about education, committed, and would love to work in an exciting and diverse university environment – come and join us!

For details on the experience and skills required, please refer to the job description attached as a PDF below.

The Department’s research spans a broad range of areas in statistics, data science, theoretical and applied probability, finance and interdisciplinary collaboration.  Its teaching programmes attract exceptional students at all levels. It comprises around 800 undergraduate students on degree courses in MORSE, Mathematics and Statistics and Data Science and 150 postgraduate students on the MSc Statistics, MSc Mathematical Finance and PhD degree streams. Major strategic initiatives include the research Centre CRiSM, which acts as a catalyst for research across the breadth of the Department, the Applied Statistics & Risk Unit (AS&RU), which promotes and coordinates external partnerships, and the National Academy for PhD Training in Statistics (APTS). 

The Department has close relations with the co-located Mathematics Institute and Department of Computer Science and with other departments such as Economics and the Warwick Business School and is strongly engaged with the Alan Turing Institute in London. The newly established Warwick Centre for the Applications of Mathematical and Computing Sciences (CAMaCS) is a joint initiative with Mathematics and Computer Science designed to link Warwick’s world-leading research in the departments with external partners and bring benefits to society through impact.

The Department of Statistics is committed to promoting equality and diversity, holding an Athena SWAN Silver award which demonstrates this commitment. We welcome applicants from all sections of the community and will give due consideration to applicants seeking flexible working patterns, and to those who have taken a career break. Further information about working at the University of Warwick, including information about childcare provision, career development and relocation is at https://warwick.ac.uk/services/humanresources/workinghere/.

We are a world-leading research-intensive university founded in 1965. We are ranked 67th in the world and 10th in the UK. 92% of our research is rated world-leading or internationally excellent.*

Find out more about us on our website.

* QS World University Rankings 2024, Research Excellence Framework 2021

CLOSING DEADLINE: Tuesday 28th October 2025 at 11:55pm

To apply, please click "Apply" below and submit an application form by the closing deadline. You will be asked to include a CV and a cover letter.

Your CV should include:

• Your education and employment history (including your most recent employment).
• Any other relevant experience (e.g. volunteering, extracurricular, etc.).

Your cover letter should explain:

• Your motivations for applying to the role.
• Using examples, how you meet the essential and desirable criteria detailed in the job description (PDF attached below).

All essential criteria must be met by candidates who are invited to interview.

For guidance on writing a cover letter, see here.

• Interview Date: TBC
• Start Date: 1st January 2026

Please note application forms must be submitted before the stated deadline - you will not be able to submit after 23:55 (even if you opened the form earlier). Only applications submitted via our official careers portal (warwick-careers.tal.net) will be considered.

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Find out more about our flexible working arrangements.

We are proud to be a Living Wage employer.

Equality, Diversity, & Inclusion

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

Find out more about our Social Inclusion work at Warwick.

We are also one of the six founder institutions of the EUTOPIA European University Alliance.

Safeguarding & DBS

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.